Services
Contact Centre Technology Services — built, deployed, supported and maintained. Locally.
KKS Consulting specialises in niche, locally developed contact centre technologies — built, deployed and supported by people who understand the demands of South African operations.
Our solutions
Five focused practices.
Each solution is purpose-built for South African contact centres. Explore the one that fits your operation.
KKS Voice
Full outbound and inbound calling inside Microsoft Teams — for every user, on their Microsoft 365 Business licence. No Teams Phone Standard, no PBX hardware.
Explore KKS VoiceOutbound Intelligence
CLI Manager
Intelligent CLI routing, randomisation and real-time monitoring — so the right number reaches the right person at the right time.
Learn more about CLI ManagerCustomer Intelligence
Synergi
AI-powered analysis of every call, chat and survey — turning the 60% of data you don't read into decisions you can act on today.
Learn more about SynergiInbound Solutions
Contact Centre Platform
Fourth-generation voice, IVR and intelligent routing — sized for South African operations, backed by global proof.
Learn more about Contact Centre PlatformCall Archive Retrieval
Legacy Recording Recovery
Retrieve, index and preserve archived calls from decommissioned NICE, Verint and Genesys systems — without maintaining dead infrastructure.
Learn more about Legacy Recording Recovery